Worst Customer Experience of my Life.

Today I went into Time masters to fix a problem I had with a miniature (battletech Goliath mech). I went in to see Bob sitting behind the counter so I addressed him. “Bob I was in last night and picked up a miniature and it was missing some parts, mind if I go over and gab the other one off the rack to show you the missing part?” I said as I pasted the counter. Bob didn’t really respond much cause there’s not much to say till I talk to him some more. I bought the mini over to the counter and looked inside and saw that there were only 2 missile pods just like the one I have at home. I point this out to Bob and said “Well on the web site it shows the mech with 6 of those.” To which Bob responded in a “talking to a ten year old voice “Well there’s is one of three things wrong here A The package is wrong, B the web site is wrong or C both are wrong, what do you want ME to do? “Well could you call the vendor or something?” I said thinking of what I would do for a member at my place of work Costco. “What do you think I can just call a vender about any of the thousands of items I carry here?” Bob says as his voice gets louder “I don’t even know what you’re talking about, so I can’t fix your problem! Why don’t you email the makers of this and ask them yourself!” At this point in time I’m pissed cause I don’t like the fact that his voice loud and condescending and I’m trying to stay calm and keep my voice even and low. Then I say, “Ok, so look you want me to contact the vender and ask about this cause I don’t know how you usually hand this.” trying to clam him down and clarify but he interrupts me after I say the word contact and says “I would give you the parts if *finger stabbing the package* they where in there but ether A the package is wrong, B the web site is wrong or C both are wrong, what do you want ME to do make them for you right now?” This is the point I have decided that I’m done talking about the stupid $10 mini and want to deal with the fact that I don’t like his tone. I’m about to tell Bob “I’m having a bad customer experience right now cause your not listing to me and I don’t like your tone man, so I’m going to go away and forget I talked to you at all today and take your advice and call the company myself.” I got as far “now” before he repeats his last statement louder and slower like I’m a special needs kid. Then I just say “OK Fine Bob see ya” as I turn my back he starts into the same line again. I was walking down the stairs and heard the poor kid working with Bob say “He was just trying….”Bob cuts him off with “What do you want me to do make one for him?”

No Bob I don’t want you to ever do anything for me again.

Chris Hurley

P.S Just to make this 100% clear I will never return to that shop.

FWC Battletech

In the last few weeks Chris U. and I (Chris H.) have been playing Future War Commander. I have found this to be a awesome gaming system, it's everything I wanted from Classic Battletech without accounting. Over the next little while I'll be writing here as sort of after action report. The campaign is from the jihad hot spots books. Sorry for the lack of picture but there will in the future (haha).

A news paper report in which a mechwarrior talks with a reporter about his time with Johnson's Heavy 7th. A unit in the pay of a private sector, which seen heavy action in the Jihad.

Well back in the beginning it seem pretty normal stuff. I mean normal for a heavy mech lance (Johnson's Heavy 7th is a unit of over 55 ton Battlemechs). The first mission I did with the 7th was a hit on a Wobi planet, course we didn't know it then. We hit a big warehouse park, maybe destroying 4 or 5 of them (warehouses). I was riding Red Dawn back then a archer, big missile mech, god I loved that mech, best A/C in the unit never went above 35C in the cockpit. Well the op (operation) was going very well till the Wobi's showed up and started throwing around alot of fire power, we got most of them but they hit alot of the apartment high rises. The boss(Mr. Jack Johnson) was pissed cause the downed his new toy, a Loki, which he got from a guy who couldn't pay out on a contract we did for him, some duke I think.

(It is at this time I would like to put in that there is no record of a Word of Blake unit moving to the area to fight the 7th. I have how ever dug up recorders of a score of deaths from a local militia unit the day after this operation happened. On side note all the dead militia lived in the town and worked for the company which owned the warehouses.)

The next mission was literally in the middle of nowhere. It was a guard duty of a mining base. It was kinda sweet all we did was get payed and laid for a few months until some jack ass pirates showed up. The F'ing Balls on those guys trying to get at the mining base by running straight though our little resort. Luckily for us Kathy the com tech had lost all her cash the nigh before at poker, so she had bet 8 hours over time to the boss, and lost. Kathy don't drink so she heard the Pirates chatting over the the air about killing us on the way in to the base, as we where still hung over. Mack our bushwacker jock was not to pleased about getting put out of his bed, he figured he would pop out of the woods smoke the command truck and the 2 or 3 light mechs pirate usually used then go back to bed. Well we all just got in position around the resort when Mack busts out of some trees the pirate command unit was planning on hiding in, we could almost smell the shit from the 1/2 K away. You see the Command unit didn't see Mack till it was almost to late, but Mack didn't see the Marauder II ether. It opened up on him just as he kicked the command truck and pop went the escape pod raising almost as fast as Mr. Johnson's blood pressure. Well we slagged the rest of the pirates after the Marauder popped Mr. Johnson's Loki, almost giving him a brain aneurysm from the repair cost.

Thus ended the first night of gaming.